Campo obbligatorio
Campo obbligatorio
Campo obbligatorio

HELP BOOKING ONLINE/FAQS

  •  SEARCH DOES NOT FIND AVAILABLE BEDS

            The beds are all booked, there is no further availability

 

  • I CAN'T COMPLETE THE RESERVATION / THE BUTTON TO SUBMIT THE RESERVATION DOESN'T WORK

          - Try changing your device, you may have security settings that prevent you from proceeding..

          - Alternatively, you may encounter errors if you use the automatic translation function. Use the English version from the homepage.

          - Try changing your web browser.

 

  • I WANT TO MODIFY/CANCEL MY RESERVATION

           Write an email to infocoldai@gmail.com

 

  • I WANT TO BOOK THE OVERNIGHT STAY OPTION INSTEAD OF HALF BOARD

           The half board option is available online because it is the most requested. If you prefer only the overnight stay, or                 overnight stay + breakfast, simply write it in the reservation notes or let us know when you arrive at the rifugio.

 

  • I WANT TO STAY WITH MY DOG BUT THERE ARE NO PRIVATE ROOMS AVAILABLE

           You cannot bring your dog. We allow overnight stays with dogs only in private rooms. If there are no private rooms               available on the chosen day, it is not possible to bring the dog into the dormitory.

 

  • HOW DO I KNOW THAT MY BOOKING IS CONFIRMED?

           If your booking was successful, you will receive an email confirming the payment of the deposit and a booking                       confirmation email containing the booking code and all the relevant information. Attention: also check your SPAM                 box.

           If you have not received any confirmation email, contact us at infocoldai@gmail.com